Royal Brunei Airlines – Introducing Gutter Class

Hello

This year we flew back to Australia with Royal Brunei Airlines. 

We had issues from the start.  We waited at Heathrow for our announcement to board or go to the gate but it never happened.  Finally there was an announcement that said to go to the travel desk where we were told very slowly, that we had to wait 2 hrs and were given £7 meal vouchers, which doesn’t buy much at the airport.  Corinne and I returned to the travel desk 1hr and 45minutes later and found that our gate was closing and we were just about the last people on the plane.

Next we had very unfriendly air hostesses which is unusual for Asian based airlines as we have always had good service.  My TV did not work, nor did many others which is pretty boring on a 15 hour flight.  The food was like frozen ready meals.

The landing of the aircraft which we experienced 3 times – Dubai, Brunei and Brisbane was terrible.  We actually bounced off one back wheel and onto the other and then down again landing in Brunei and in Brisbane i thought that maybe there was a sudden gravitational anomaly as we fell out of the sky onto the runway.

The most disgraceful treatment occurred at Brunei airport where the crazy security searched most of the hand luggage individually trying to confiscate as much as they could.  Alcohol is not allowed in Brunei, which is fine, but apparently you can’t even have it in your bag whilst in Transit.  Because we did not go through passport control we were not even in the country officially but they still took away alcohol from everyone, even if it was sealed in duty free bags.

To conclude, I would implore you all to boycott RB and Brunei itself and tell all your friends the same as they are by far the worst Airlines we have ever travelled with.  To back up our ability to judge an airline i have listed the airlines we have flown with.

JAL, Malaysian, Thai, Cathay pacific, Emirates, Quantas, Air Berlin, Easy Jet, Ryan Air, Olympic airways, Adria airways, Aegean Airlines, Delta, Canada Air, Blue sky, Flybe, Air New Zealand, Vueling, US airways, regional express.